When Luke Winston-Almanzar left Formlabs, where he spent a decade on the founding team, he went looking for the fastest way to make a dent in home energy use. He assumed space heating came first, then air conditioning, then cooking and refrigeration. Water heating wasn't on his list.
The research said otherwise. Water heating is the second-largest energy use in American homes, behind space heating. Then Luke ran the numbers on his own house and found he was using more energy to heat his water than to drive his electric car.
That's how he ended up co-founding Reservoir, a Boston-area company that makes a predictive heat pump water heater. We spent most of the episode on contractor questions, starting with the ones we learned the hard way installing heat pump water heaters ourselves.
At Amply, we've installed heat pump water heaters ourselves, so we have our own list of headaches: getting the unit down a bulkhead, finding breaker space for a 240-volt circuit, a mixing valve the plumber didn't expect, getting condensate out of the house, and an insulation pad the install guide required that nobody read and nobody bought.
Luke saw the condensate problem before Reservoir built anything. Installers would coordinate the 240-volt circuit, then discover the separate condensate pump needed its own 120-volt outlet, and there wasn't one nearby. Reservoir's answer was to build in the parts installers usually add on site: the condensate pump, a recirculation pump, the mixing valve, and leak auto-shutoff. Luke argues that assembling those parts in the factory makes them more reliable than assembling them in a basement.
Reservoir also did something clever with power. It can run on 120 volts, so a homeowner isn't stuck without hot water while waiting on an electrician to install a 240-volt circuit. Luke doesn't recommend running it that way long term, but in a pinch it's a smart option, and once the 240-volt circuit is in, the homeowner gets the full feature set.
Eric raised the problem that got the recirc pump in Ed's house shut off: adding recirculation to a heat pump water heater after the fact disrupts the thermocline and undercuts the efficiency gain.
Luke's answer is timing. A standard heat pump water heater doesn't know what's coming. The heat pump recovers slowly, so a big draw catches it off guard and the resistance elements take over. Reservoir spends its first month learning a household's patterns. If someone showers at 6 a.m., it can run the heat pump overnight and warm the pipes right before the shower instead of circulating hot water all day. As Luke put it, you can get anywhere on time walking if you leave on time.
The same thinking shows up in Reservoir's inline booster heater. Instead of heating all 50 gallons, it heats only the water someone is about to use. The company's party mode pushes all of that hardware for holidays and full houses, and Luke was direct that it isn't the efficient setting. Parties are great, he said, but you shouldn't have one every day.
Luke bought an 80-gallon heat pump water heater before he started the company, and he thinks a lot of homeowners are being steered the same way. He compares it to range anxiety with an EV: people size for the one weekend a year the whole family visits, then live with a bigger, more expensive tank and more standby losses the rest of the year.
Eric made the point contractors can take to the kitchen table: what matters is first-hour rating, not storage volume. Homeowners don't think in those terms yet, which is why it's worth explaining. Luke's stated goal is a heat pump water heater that competes with tankless gas on experience, though he was clear Reservoir won't win in every house.
Luke borrowed a rule from Max Lobovsky at Formlabs: if you can't dramatically improve cost or performance, use what already exists. Reservoir didn't design its own heat pump or recirc pump. Both come from suppliers that make them in the millions. The team spent its effort on the controls, the predictive algorithm, and how the parts work together.
The same question applies to a contracting business deciding what to standardize and what to customize: which parts of the job change the outcome for the homeowner, and which are better handled by a proven, repeatable method?
Reservoir installs with its own crews in the Boston area and recently announced a partnership with a major Massachusetts heat pump installer that subs the water heater to Reservoir. Luke says the plan is to be national within three to five years. Contractors interested in working with Reservoir can start at reservoirhome.com/partners.
[00:00] - Episode Preview
[02:24] - Introduction to Luke Winston-Almanzar and Reservoir
[04:06] - Luke's background and the personal story behind his interest in hot water
[07:53] - Why Luke chose water heating as a major climate and energy opportunity
[11:14] - Competing with established manufacturers and building the founding team
[14:43] - Reservoir's product thesis and the role of predictive intelligence
[18:39] - How Party Mode delivers more hot water from a smaller tank
[22:53] - Built-in recirculation, remote control faucets, and Legionella protection
[25:58] - How Reservoir simplifies installation for contractors
[31:37] - Replacing larger tanks and competing with tankless gas systems
[35:35] - Reliability, serviceability, testing, and product support
[37:38] - Reservoir's growth, funding, team, and early market expansion
[40:04] - How Reservoir decides where to focus its innovation
[43:37] - Contractor partnerships and the future of Reservoir
00:00:00.000 — 00:00:40.200 · Speaker 1
What are the big uses of energy and where can I get in there? Water heating was not even near the top of my original list because I was just thinking about it. I was like, okay, so it's probably space heating and that's the biggest energy user. Then air conditioning and then maybe cooking and refrigeration and stuff like that.
And then I actually started doing research and I was honestly just blown away how big of a deal hot water is. I found out one, it's the second biggest use of energy in the home. It's number two, it's almost a fifth of home energy. But I started doing some math and I have an electric car and I started doing some math and just it blew my mind when I realized I was using more energy to heat my water than it takes to drive my car, right?
It's this god awful amount of energy and yet nobody realizes it.
00:00:44.040 — 00:01:29.190 · Speaker 2
If you've ever installed a heat pump water heater, you know the list. We need a 240 volt outlet. The tank won't fit down the bulkhead. The research pump wrecks the thermocline. Oh, there's no outlet for the condensate pump. Today's guest, Luke Winston-Almanzar is co-founder and CEO of Reservoir, and he designed a heat pump water heater around that list. Heat pumps on the HVAC side are getting a ton of attention, but with heat pump water heaters, especially once you start using them as a thermal battery and a distributed energy resource, there is some really cool stuff you can do if you're into heat pumps, and you either install heat pump water heaters or you're thinking about it, this is going to be a great episode for you.
Eric and I brought every question from the installs we did ourselves, including why Luke thinks a lot of homes are getting 80 gallon tanks that they really don't need. One quick note before we start if you're a contractor in the Denver area, Eric and I are teaching a one day heat pump training on November 5th in Edgewater with Power Head, Colorado. It includes the training, the all day training, a year subscription to amplify, and a brand new iPad Pro. The cost for all of that is $4,000 up front, but Power Head Colorado reimburses all of it after you attend. As long as you're registered with the Colorado Contractor Hub, we only have 50 seats, a bunch are already taken, and the registration closes soon.It closes October 14th. All right. The link to register is in the show. Notes. Colorado contractors would love to see you there with that, on to the show.
00:01:32.950 — 00:01:35.350 · Speaker 2
Hi, and welcome to the Heat Pump podcast. I'm Ed Smith.
00:01:35.350 — 00:01:38.150 · Speaker 3
And I'm Eric Fitz. We are co-founders of Amply Energy.
00:01:38.270 — 00:01:48.230 · Speaker 2
Right. And today we have as our guest, Luke Winston-Almanzar, who I didn't roll that final R as well as he would. He's the CEO and co-founder of Reservoir. Welcome, Luke.
00:01:48.270 — 00:01:50.630 · Speaker 1
Yeah, thanks for having me. And, Eric, it's great to be here.
00:01:50.670 — 00:02:00.750 · Speaker 2
So, Luke, we're going to get into a whole bunch of stuff. But you'll do it better than I do. So do you want to give folks two minute overview of what reservoir is. And then we'll unpack it from there.
00:02:00.790 — 00:03:18.220 · Speaker 1
Yeah. Happy. Dude. So Reservoir is a company based in Charlestown, Massachusetts. So we're Boston based, and we have the world's smartest, most intelligent electric water heater. I can tell you more about it and stuff like that. But at the core of it, our mission is to give homeowners more control over their energy, their water and their health so they can protect what they love.
And what I mean by that, say, you can protect your families, you can protect your homes, so you can protect your well-being. And so you can protect your planet. And at the core of what we have is I said, we have the world's smartest water heater. It's for homeowners who want more hot water, fewer leaks and lower energy bills.
And so our goal was to build an intelligent heat pump water heater that gives you savings without compromise. And so what that means is we have predictive intelligence built in so that we can actually get more capabilities out of a hot water system than basically anything on the market. It allows you to protect your house from water damage, and you can protect your house from frozen pipes, leaks, that kind of stuff.
It can give you more hot water instantly. I have a really fun mode called Party Mode, where you can get 150 gallons out of a 50 gallon tank, but we also have built in recirculation, so you can get instant hot water and you get all that. Well, saving money, saving water and things like that. And so we're rolling out in the Boston Metro, but we'll expand nationally.
So happy to dive in more where you guys think it's appropriate.
00:03:18.260 — 00:03:34.220 · Speaker 3
That's very helpful. Background on Reservoir. But actually, I'm curious to know, before we go a bit deeper on your company, just tell us a bit more about your story. Yeah. Who is Luke and how did you end up getting into smart hot water heaters? I would love to hear more about that.
00:03:34.260 — 00:05:04.250 · Speaker 1
Yeah, who am I? So I guess on the personal side, I'll go back to the day I was born and everything, because it actually does get to hot water and stuff. I'm originally from rural New Mexico. I'm actually the middle of five boys. And so the reason that's relevant to hot water is because we had this 50 gallon gas tank water heater in our house in New Mexico, and I can't tell you how many cold showers we had.
We literally fight over the shower. Sometimes you flush the toilet so it heats up the water in the shower, so you attempt to make someone uncomfortable. But mostly we're fighting over who gets the hot shower. And so that's your origin story of why it cares so much about it more than the average person. But I've also always just really loved Tums.
And my mom's a real estate agent and my dad was a land surveyor. My cousin was a contractor. I've renovated multiple homes in Somerville, and so houses and homes are the center of my interests and past life. I studied energy, business as well as climate policy, and I wanted to get into that explicitly. And so then I eventually ended up working at a small company you've probably never heard of called Siemens.
And so they have a big clean tech portfolio. I found it interesting to work there, but I've always had the startup bug, the entrepreneurial bug. So I have so many entrepreneurs in my family that I wanted to kind of jump out. I ended up meeting some guys, starting a 3D printing company, of all things, out of the MIT Media Lab, and so they were starting a company that's pretty well known in the 3D printing space at this point.
It's called Formlabs. And so I ended up joining as the first. I was on the founding team. I was the first generic MBA, the token MBA who was going to do everything the engineers didn't want to do. And so that was HR, finance. That was operations help set up the first manufacturing line.
00:05:04.250 — 00:05:05.810 · Speaker 2
You're speaking my language, Luke.
00:05:05.850 — 00:06:02.560 · Speaker 1
Yeah, exactly. You look at generic MBA at 100%. But then after we started getting more successful, I ended up building out a lot of the go to market. So I ended up building a sales organization globally. I had a team with a footprint on every continent except Antarctica. Eventually we'll get to Antarctica, right?
And so we had direct sales, also worked with distributors, different things. That and after about a decade building a smart device company. Right. 3D printer is a high precision intelligent device. Formlabs had a desktop version of this and we were pretty successful. But I started feeling that itch to get back into the climate and energy space.
And so a key question I had was, what's a way to get into the built environment? And then what's a way to get to every home in America super fast? So I wanted to build a business that can grow fast, that can make a big impact, that can grow profitably. And I started just trying to think about what are the ways to get into a home that satisfies all that with my past.
I'm happy to dive into my hot water and all that kind of stuff right there, but let me know if you want to dive in more on my childhood or anything else.
00:06:02.760 — 00:06:33.080 · Speaker 3
I want to hear more about your relationship with your mom and dad and your siblings. Just kidding, just kidding. Yeah, I love that arc. I think it's so fun. And I think so many entrepreneurs are just problem solvers. Ideas come from these very visceral, real lived experiences, and I just love that you have this experience with lots of siblings fighting over hot showers, and that you can bring that to your work every day, and it really helps you solve the right problems having those kind of experiences.
00:06:33.080 — 00:07:05.910 · Speaker 1
It's interesting to have with the personal side, as was the first principle side. And if I can actually get a little bit more personal. So there's a side of fighting over hot water with my four brothers. And then there's the side. My mom was a single mom in rural New Mexico, and she was trying to make ends meet, right.
And energy bills were a real deal. And so coming full circle, Whatever product I wanted to work on eventually ended up being an intelligent water heater, but whatever product I wanted to work on, I wanted it to give you more for less, right? I wanted people, my mom, to be able to have high performance product while still saving money.
I don't want whatever I make just to be for rich people, right?
00:07:05.950 — 00:07:41.150 · Speaker 2
Love that. So then look, this is cool to be talking to you now, because when you and I first met, I forget who introduced us. But you were out of form. You'd taken some time off and you were thinking about where to have an impact. And I don't know that you even had a hypothesis when we talked then about smart hot water heaters.
So what happened from when you and I talked the first time to now where you were like, all right, smart heat pump. Hot water heaters are the place for you to spend your time. Capital, everything else.
00:07:41.190 — 00:10:26.890 · Speaker 1
Yeah. What the heck was I thinking? Right? I guess what I knew I wanted to do was make an impact on homes. I love homes, and I said I wanted to see how can I get to more homes faster? And I think around the same time when we first met, I was in the middle of an actual renovation. So I've done multiple renovations in Somerville and I love it.
But that renovation ended up taking two and a half years, and I was like, if I want to get to every home in America, if I want to do something faster, it can't be me renovating one home at a time because it's going to take way, way too long. And so I just started looking at it from first principles perspective.
I was like, okay, what touch is energy and what can we interface super fast? I started thinking off the top of my head first, what are the big uses of energy and where can I get in there? Water heating was not even near the top of my original list because I was just thinking about it. I was like, okay, so it's probably space heating and that's the biggest energy user.
Then air conditioning and then maybe cooking and refrigeration and stuff. That and then I actually started doing research and I was honestly just blown away. How big of a deal hot water is? I found out one, it's the second biggest use of energy in the home. It's number two, it's almost a fifth of home energy.
But I started doing some math and I have an electric car, and I started doing some math and just it blew my mind when I realized I was using more energy to heat my water than it takes to drive my car, right? It's this god awful amount of energy, and yet nobody realizes it. I realized water heating is the biggest energy guzzler in our lives that nobody talks about.
And yet it uses this much energy. And you walk into the average house. The average water heater is just dumb. It's using technology from decades ago and my air fryer smarter than those things. And yet these things usually got awful amount of energy. I can talk to my watch the technologies out there to connect these things.
You don't even have to get that fancy by today's standards. And so I thought there was a really big opportunity to take a really big use of energy. And then the final piece was I started learning. Water heaters actually fail more frequently than any other major home energy appliance. People hold on to their microwaves longer than they hold on to their water heaters.
And I think, I don't know if you guys do, but most people I meet have a story of their water heater failing at the worst possible moment. I have friends where I just had a baby and then my water heater failed. It was Thanksgiving, the water heater failed and stuff that. And so it's both an opportunity for a device that is actually not that hard to install.
It's not nothing to install a water heater, but you can install one in the morning or afternoon. You can make a giant impact on home energy. And then the water heater is the center of so many things. The water heater is the center of energy. It's at the center of energy. It's not the biggest use, but it uses a ton of energy.
It's the center of water. It's the most important plumbing device you have in your house. And then it's also at the center of health. It's literally touching the water that you depend on. It can get dirty, it can get contaminated and everything. And so it's like water heater is I like to think about it. It's the heart of the home.
Right. So that's what inspired me to get into.
00:10:26.890 — 00:10:51.760 · Speaker 3
It I love it great. It's a you have this idea, you're like, okay, I think I can solve this problem. But then you look out in the marketplace and you're like, wow, there's some really big companies that have been doing this for a very long time that have a lot of resources, smart people working on these products.
How did you overcome that and feel like, hey, I can do this better and feel like you could overcome those challenges? What existed in the market today?
00:10:51.800 — 00:10:53.600 · Speaker 2
What gives you the right?
00:10:53.640 — 00:10:58.880 · Speaker 1
What gives me the right? Okay. Actually, you guys convinced me to stop. I'm sorry. That was a bad idea from the beginning.
00:10:58.920 — 00:11:00.400 · Speaker 2
No, it's a great question. We want to know.
00:11:00.440 — 00:11:03.800 · Speaker 4
And I asked this from the standpoint of I probably.
00:11:03.800 — 00:11:22.560 · Speaker 3
I think I'm your ideal customer. I have been battling with all the products on the market, the current heat pump, water heater I have in my own house, I've been trying to figure out. It was one of the first Wi-Fi connected heat pump water heaters on the market. I've been trying to come up with my own algorithm for using the.
00:11:22.600 — 00:11:23.560 · Speaker 4
Really rudimentary.
00:11:23.560 — 00:11:28.960 · Speaker 3
Settings. It has to actually optimize for comfort and for energy efficiency, and it's a nightmare.
00:11:29.000 — 00:13:43.220 · Speaker 1
We did it before already, but I did it in 3D printing before, right? It was similar kind of question. When we started out, it was, who the heck are you? There's big established guys with big established distribution and everything there was. What's wrong with these big ones? Sometimes it's the too expensive or they're too buggy or there's issues.
I think another interesting parallel with the 3D printing space. I actually hadn't thought of this until you asked the question is. You have quite a few people who are very excited about their technology but are hacking it. And so we saw that in the 3D printing space. They're hacking it. They are making approximations of what Formlabs eventually had.
But just that fact just shows a big desire for something better. And I think in the water heating space, I see people doing what you're talking about all the time. They're hacking different plumbing devices. They're trying to figure out how the heck to connect the software from some of these big OEMs. You're talking about how the heck to actually connect it and they're failing, or they're doing stuff home assistant and integrating so many different things.
It kind of shows that there's a desire there, and yet there's a big lack. Some people find it really fun to do all that hacking, but I'm sure a lot of people would oh, this would be awesome if it was just included, if it was just frictionless, because then I can move on to my other product. And I guess there's a parallel.
We're not going to claim to have been the ones that already cracked the nut, because we have a lot of growth to go on. But there's a parallel back. If you rewind to 2012, nest was not the first one thinking about a smarter, seamless thermostat. Honeywell was trying to come out with stuff. There were different people trying to do that, and then it took someone to completely rethink it and think it from a different perspective.
And I think we saw enough opportunity to rethink that everywhere. From why should you care about adding intelligence to your water heater? It's not just to add intelligence so that you can get more capability and save people money. And I guess that's what made us think when there's opportunity. But then there helped build a big hardware company.
My co-founder Gabe, he actually helped build the iPhone six. He was on the iPhone six supply chain team. He was in factories all the time, but he eventually started a plumbing company himself. It was a super high efficiency showerhead company called Nebbia. And so he spent a decade in plumbing. And so when I met him, then he started combining our skills.
Okay, how can we do this so that we actually have a competitive advantage? And then, of course, then we met our third co-founder, Jake, who can do pretty amazing stuff across all the disciplines of engineering. And so one, we had the skill set, but then also just the insight into there's an opportunity here.
Right.
00:13:43.260 — 00:13:43.980 · Speaker 2
Very cool.
00:13:44.020 — 00:14:17.420 · Speaker 3
Yeah, I love all that. It's so fun to come across these kind of things in life. And it's scary to take the leap to start going after that problem and build a team around it and believe that you can do it. I'd love to. Branching from that. I'd love to hear more about the product thesis. Can you walk us through the 3 or 4 things that made it into the first version of your product, and why?
Those are the 3 or 4 things that you're really focused on because you mentioned a bunch of different challenges. Well, there's a lot going on with especially hardware, product design, one of those things that didn't exist before that you were trying to achieve.
00:14:17.460 — 00:17:52.310 · Speaker 1
Yeah. Core product thesis was water heaters are lacking intelligence we take for granted and a lot of other things, the existence of things, smartphones and then other smart devices has just made it so ubiquitous and so cost effective, as well as reliable to add some intelligence to things. And so I think there is a big lack of that in the water heating space.
But the thesis was what can you actually do if you add intelligence? Sure. Yay! We added a computer to a water heater that doesn't matter all that much unless you actually do something with it. And so the thesis was, if we had intelligence, what capabilities should we add? And so Reservoir actually spends the first month in your house learning your behavior.
So it learns when Eric or Ed showers. And so it can optimize basically everything. And basically what we can do is we can add some premium features that would typically be energy guzzling or expensive. But with that predictive intelligence, we can optimize each of those so that you can get more with less.
And so predictive intelligence actually gets more out of everything. If I know when you shower, I can optimize use of the heat pump so that it can save you money. But if I know when you shower, I can use our recirculation pump, a built in recirculation pump to heat up your pipes before you even step in the shower without wasting a ton of energy.
And so if I'm categorizing a couple different value adds of it, one of them is just more comfort. I already mentioned party mode, so we have this awesome mode we call party mode so that even though it's just a 50 gallon tank, we can get up to 150 gallons out of the system. And that's just so on an average day, you don't need that much hot water.
But if you have a surprise visitors or holiday or something like that with people over, you can expand the capacity of the system. And that's you essentially can get more out of this than anybody else on the market. And we're not talking just keep the tank with a mixing valve kind of thing. We have some more going on there.
But then we also have this other feature called the no shower. It's recirculation, but it's the only heat pump water heater with actual built in recirculation. So we've integrated a recirculation pump into it and that enables the instant hot water. But it also enables a second piece which is we can protect your house.
So sure, at the most basic level, we can detect a leak in reservoir and we can auto shut it off. We're not the only ones that are able to do that kind of thing, but we can also detect leaks in your plumbing lines so we can spot leaks in your hot plumbing lines. We've spotted for customers when they just leave a faucet on overnight and everything, we can warn them about it.
But we've actually found leaks in people's homes that they didn't even know existed, and they'd been going on for a while. And then finally, we can also sample your cold water. We can predict if your water is on the verge of freezing. And then we could say, hey, Eric, your pipes are about to freeze. Do you want us to pump warm water into your pipes?
And the answer is yes. And so we can do. Those are some of the capabilities. I think the reason I fixate so much on the protector house side of things is like, well, most people don't realize is a quarter of home insurance claims are actually water damage, right? And then if you think about catastrophic water damage, it's usually your water heater.
And so we protect the house in a couple of different ways. And then of course we save money, water and carbon. But if I were to actually say what lands the best with homeowners, I'd say it depends. The where I get the most smiles is when I talk about party mode. And some people love that it's called party mode, but they also just love the idea.
You don't have that range anxiety of just an efficient system that might not actually get as much out of it. I get the most head nodding when I'm talking about water damage. One way I put it is people are terrified of fire, but they're probably most worried about water in their house. And then everybody's doing the math on the ROI, right?
And so that's why we have to give more. But we still have to have great ROI on the system.
00:17:52.310 — 00:18:19.390 · Speaker 3
So cool. I love that you've got systems level thinking. You started with the hot water tank, this very simplistic appliance. All it does is heat up hot water, but you're looking broader across the home and realizing there's all these other pain points that you can address with a smart device. It's very cool.
And I want to go deeper into some of the technical aspects of how you're pulling off some of this stuff. I'll wait to do that for maybe later in the conversation, but.
00:18:19.430 — 00:18:20.550 · Speaker 1
I was going to say, let's do it.
00:18:20.550 — 00:18:22.470 · Speaker 2
Let's go. Yeah, as you say, if you want to.
00:18:22.510 — 00:18:24.230 · Speaker 4
Eric, what do you think? Should we dive in?
00:18:24.270 — 00:18:26.070 · Speaker 2
Yeah, let's do it. It feels like the moment.
00:18:26.110 — 00:18:41.830 · Speaker 3
Let's start with party mode. Okay. You said you're using a mixing valve. You've got to be. How are you getting three times the sort of nominal Capacity of the hot water heater using rework. And I'm assuming you're cranking up that temperature set point. And how are you pull that off.
00:18:41.870 — 00:20:37.330 · Speaker 1
Yeah. So there's three core pieces to it. There's how do you get more hot water. And then there's how do you make it not break the system and or scald the people. And so it's not a known thing where you add a mixing valve, you heat the tank up more than you'd actually have it at the phosphate, and then you mix it down so you actually get more.
That only gets you so far. I don't know the exact math on how far that would get us that. That would definitely not get us anywhere near 150 gallons out of the system. But yes, we heat up the tank. We use the mixing valve to mix it down, protect people, but also get more hot water at the faucet. We actually have a total of four heating elements built into Reservoir.
So we have the heat pump which is the most efficient piece. We have the standard two electric resistance elements in the tank itself. But then we also have an inline booster heater. And so if you actually look at our products, you would not believe how much stuff is actually in the side. That team did such a good job of making the system elegant, but it's actually in addition to that research pump built in, it's also got an inline booster heater.
And so what that allows us to do is just top up even further. So it essentially gives us a whole other gear. Nobody else has. It also allows us to be more efficient with the electric resistance elements than anybody else. Because if you think about it, when you have the electric resistance elements in the tank itself, if you fire those up, you're trying to heat 50 gallons all at once.
Whereas if I have an inline booster heater, I'm heating the marginal amount, and so I can have a more dynamic play with the heat pump. If you're just about to run out of hot water with your shower, we can just hop you up, as opposed to trying to heat the entire tank and burning a bunch of energy. But basically what party mode is, it's flooring your accelerator and just getting as much out of it as possible.
It is absolutely not the most efficient mode, but I guess the reason we call it party mode is because parties are great, but you shouldn't have a party every day. And so our goal is, on average throughout the year to be the absolute most efficient water heater on the market, but then also give you the option, yeah, it's Thanksgiving.
You care more about having plenty of hot water for everyone, or maybe your kids played a little bit too and too much in the mud, and so they need to take longer baths and stuff that. But that's the technical side of party mode.
00:20:37.370 — 00:21:07.330 · Speaker 3
That makes total sense. Like my existing heat pump water heater. As soon as it reaches a temperature thermistor inside the unit, it's below a certain point it fires on that electric anode, and it's going to just stay on for hours depending on till it's recovered. But it doesn't know that. All I really need.
I'm in the shower. I've just barely used up the capacity of the tank. I only need five more minutes in that shower, and I can actually just. I love that inline heater that's so smart. So I can get.
00:21:07.370 — 00:21:13.290 · Speaker 1
It's hour and on, cause, oh, no, Erik's about to run out of hot water. Get him some more hot water, but don't burn all his energy.
00:21:13.490 — 00:21:14.170 · Speaker 3
Totally.
00:21:14.210 — 00:22:07.530 · Speaker 1
But the other piece I didn't talk about is I mentioned we're not the only ones that have a mixing valve and heat the tank. What? Most people actually don't realize. I don't know about this, but if you heat the water, the higher temperature actually accelerates corrosion. And so you have water in a steel tank.
Right. And so typical water heater has a sacrificial anode rod. And so if you add a 120 degrees, if you go up to 150 degrees with the water 6 to 7 times the rate of corrosion, so you increase that. So in a typical water heater, if you do that, or heat pump, water heater, whichever one that just accelerates the death of the sacrificial anode rod which accelerates the death of the tank.
Because we play with the heat inside the tank so much, we actually have an electric anode rod. What that does is that emits a tiny current into the water that effectively cancels out the corrosion. And so one avoids that accelerated corrosion when you're doing things party mode. It also just makes your tank last a lot longer.
I'm sorry. Most people don't replace their anode rods.
00:22:07.570 — 00:22:44.960 · Speaker 3
All right. Another question now about recirculation. I haven't heard of any other product that has research built into the tank itself. Back in the very early days of amply we were doing installs ourselves of heat pump water heaters, heat pumps or space heating and a bunch of other equipment. The nightmare we ran into was when someone installed a research pump after the fact for heat pump water heater, because it disrupts the thermocline in the tank having research.
And that disrupts a lot of the energy efficiency benefits because you no longer have this really big difference in temperature between the top of the tank and the bottom of the tank. How are you guys managing that issue? Yeah. How do you solve that?
00:22:44.960 — 00:24:17.710 · Speaker 1
So this gets back to a piece I was talking about where with the predictive intelligence, if I know when you shower, I can both optimize use of the heat pump. But I can also optimize use of the recirculation pump. And I guess the one of the issues you're getting to is because it's messing with how much hot water is actually in the tank.
And so the generic heat pump water heater is blindly, oh geez, I've got to start heating up again. And everything uses the electric resistance elements. It's because the heat pump is slow. So a typical heat pump water heater. If you have a 50 gallon tank, the heat pump will take 5 to 6 hours to heat up that 50 gallon tank, which means it's caught off guard.
But one way I like to put it is you can get anywhere on time walking if you leave on time, right? So if I know you shower at six in the morning, I can start using the heat pump at one in the morning. But the same is true with the recirculation, right? So I can time it around your normal behavior. I can time it around.
Okay. You shower at six in the morning, so I'll heat up your pipes at six in the morning. I won't heat it up the rest of the day. Don't have it. Just constantly burning energy through your pipes. And then you. Also the prediction is is never going to be perfect. And so you can also do it on demand. We actually can we have some cool features.
One is just you can use Siri to turn it on so you can say, Hey Siri, warm my shower with Reservoir. But then we also have this feature we just announced called Remote Control Faucets. And so because we have an ultrasonic flow meter that can sense the flow of water so sensitively, we can actually use your it's almost Morse code with your hot water faucet.
So you tap it on, tap it off, tap it on, tap it off, and it initiates the recirculation pump. You forgot your phone or it's just a different time. Those are some of the smart ways we actually do it. We'll be able to do more with remote control faucets over time, but that's the first obvious one.
00:24:17.710 — 00:24:20.350 · Speaker 3
So cool man. I want one of these in my house.
00:24:21.030 — 00:24:29.110 · Speaker 2
I do too, because Eric shut off my recirculation pump because he was like, it doesn't work with the heat pump water heater. My wife would like it back. Turn it back on.
00:24:29.150 — 00:24:31.870 · Speaker 1
Yeah, I can help both of you guys. If I might know a guy.
00:24:32.150 — 00:24:32.910 · Speaker 2
You might know a guy.
00:24:33.150 — 00:25:00.670 · Speaker 1
Yeah. Awesome. The other one is just. I said hot water is the center of energy. Water in health. The health piece is. Reservoir is also intelligent enough to predict when you might have your water in a zone where it might build up Legionella bacteria. Anybody can go and turn their water heater temperature up to kill the Legionella bacteria.
But how many people run down to their basement to do it? So it's just nice when the system automatically kills bacteria for you, right? Especially if you have little kids or old people, elderly people living in your house.
00:25:00.710 — 00:25:01.110 · Speaker 3
That's cool.
00:25:01.150 — 00:25:30.740 · Speaker 2
Amazing. Yeah. All right. As Eric mentioned, we helped with our own two hands installing a couple of heat pump water heaters. And it is not a fun experience. So most of the folks who listen to this podcast are contractors. So tell us about the contractor experience. What is install look like? Can you plug into a typical outlet?
Give us the rundown on how a reservoir install is different than a traditional water heater or heat pump water heater install.
00:25:30.780 — 00:25:37.740 · Speaker 1
I'm first curious to ask you what was not a fun experience for you? I ask everybody to experience do whoever's installed the heat pump water heater.
00:25:37.780 — 00:25:42.180 · Speaker 2
Right, getting it down through the bulkhead and down the steps. That's number one.
00:25:42.220 — 00:25:42.900 · Speaker 3
That's the first part.
00:25:42.940 — 00:25:44.940 · Speaker 1
Just you're talking about water heaters there, though.
00:25:44.980 — 00:27:04.490 · Speaker 3
Even just the unboxing experience and dealing with all of the cardboard and everything around, it was like a challenge just dealing with that as part of the process. So it started with that unboxing. Then physically getting it into place was certainly a challenge depending on the scenario. Like it was saying through a weird bulkhead or some stairs, and from there it's do I need 2:20 a.m., I can I plug into 120?
There are some products out there now I can just plug into a regular outlet for just straight heat pump water heater, trying to figure out if I have breaker space, if I need to run a higher voltage connection, and figuring out if it's obviously much easier if there is an existing electric water heater, but if I'm replacing a gas unit, there's all these different challenges and then you've got all the normal stuff for all the fittings and connections, and we had a lot of different.
At the time, we were partnering with plumbers who were actually licensed and doing the installs, but I was in many cases physically there helping as a helper on the side. They certainly had experience with mixing valves, but were like often surprised that we were saying we need to put a mixing valve in and trying to figure out, okay, we got to do that.
There's all the labor around, the mixing valve, the extra material costs around the mixing valve, and then the condensate was always an issue that we're thinking about of, how am I to get this condensate out of the unit, out of the house, safely, correctly?
00:27:04.530 — 00:27:05.450 · Speaker 5
Then there was that.
00:27:05.450 — 00:27:06.010 · Speaker 2
Snit in.
00:27:06.010 — 00:27:06.730 · Speaker 5
The installation.
00:27:06.730 — 00:27:12.610 · Speaker 2
Guides, Eric, that they required a certain type of insulation pad underneath with a certain.
00:27:12.610 — 00:27:13.490 · Speaker 5
Foam density.
00:27:13.530 — 00:27:34.890 · Speaker 2
A certain amount of inches. No one ever read it. No one ever went to Home Depot to buy it, and we had to send six emails or phone calls in advance be like, we sent it to the house. It's there. Make sure you put it in. It was just like it was just different enough that if someone wasn't familiar with a heat pump water heater and hadn't done a bunch of them, a bunch of small stuff could go wrong.
00:27:34.930 — 00:30:23.660 · Speaker 1
Yeah, there's definitely a lot more to think about with a heat pump water heater. First, I've learned to have more respect for anybody who's installed a water heater. So there's respect, right? Because you get some of it. We don't increase the size of the bulkhead, but there's different ways around that.
So some of the stuff we're doing internally, so we do some of our mostly our own installs. We'll be expanding to partners and other contractors and stuff. And so one of the ways we're making that easier, we actually have a battery powered dolly that actually helps you get into some stuff. So when your hardware guys that know how to build hardware, you can start innovating beyond just the core product, and we'll want to make that kind of stuff available to more installers.
But I guess if we're thinking about the reservoir of the product, how do we make it easier than a generic heat pump water heater? One we do try to make it easier to install, so it's a direct replacement for most water heaters. It can go anywhere. A heat pump water heater can go. And what we've done is you connect it to the heart, you connect gold, you connect it to power, and then you connect condensate.
But, Eric, you were bringing up condensate. One of the interesting things we actually saw when before we actually built the product, we saw people who they had to coordinate that to 40 volt circuit to plug in the darn thing, and then they'd get this separate condensate pump, and they need to find the 120 volt plug for it.
And there were multiple times where there was no 120 volt plug close by. And then you're like, oh no, I got to wire another circuit for the condensate pump and all these things. So that's one just relatively simple but big example of how we've made it easier. We integrated the condensate pump. Right. You don't need a separate power supply and you integrate it in there.
You do need to connect to condensate line and go that you still got to dump that water somewhere. But we integrated the condensate pump. But that starts getting into the other things as well. So as I mentioned, there's a ton of proven technology that's built into Reservoir, the research pump it's built in.
So you don't have to install that. That also doesn't need a separate power supply. We have the auto shut off, which is not a separate one. You mentioned the mixing valve that comes built in. and so we are able to actually add a ton of value without raising the cost that much. And by integrating some of those in the factory, we actually get higher reliability rates with those kinds of systems than doing it directly in the field.
And so we actually have if you look at a generic heat pump water heater. So take a 50 gallon Rheem, our system, even though we have way more built into it, take up the same amount of space as a 50 gallon Rheem. Once you include the pipes, because you have to go and connect pipes and all this other stuff to it, and often we can actually take up less space.
And so that's some of the keys. We can make it a more straightforward install experience. We can actually install on 120V as well. I actually don't think that's the best long term idea. I know there's systems where you can install it 120V, but I think any decent sized family is going to run out of hot water in that scenario.
And so the reason we do it is so that if you have any issues coordinating an electrician, you can install it 120V, have peace of mind, you have hot water, but then upgrade to full features over time. And so these are all things that we just thought about integrated in a smart way. You can reduce the number of power supplies.
You can reduce the footprint. Stuff that.
00:30:23.700 — 00:31:11.340 · Speaker 3
Love it. I had forgotten about that issue of coordinating the running that 240. Depending on the jurisdiction, depending on the licensing, some plumbers are allowed to do that in some places, some are not. And so yeah, coordinating with a separate technician specialist electrician to do that is was definitely a pain point to okay, we got to get this set up in advance.
Oh we forgot about the outlet for the condensate pump. Oh my gosh. Yeah it was a super painful figuring out all those pieces and explaining it to the homeowner and trying to make that happen smoothly. I'm curious, is there anything else that you've done around the pressure relief valve and managing that?
I know that's as a homeowner, that's something that's also a surprise for folks who are like a first time homeowner. And for whatever reason, their tank has that pressure relief valve has been released, and now there's water all over the floor. Is there anything you do there to help with that problem?
00:31:11.340 — 00:32:03.900 · Speaker 1
I guess the most specific thing we do is we do have a pressure sensor built into the system. And so we can sense more about your plumbing system than basically any other device on the market. But we do have a pressure sensor built into the system. So we can see if there's an excessive buildup in pressure. We can warn you in advance.
We haven't really specifically had the issue around the pressure relief valve needing to just dump a bunch of water. What we actually have seen is where homeowners didn't know this, but their town water, or just the water in their house was just excessively high psi. So we did an install in Concord, Massachusetts and code is 80 psi.
The home was at 110. And so it's not exploding your plumbing level, but it does damage your system over time. And so what we were able to do is say, hey, your pressure is really high, you should install a pressure reducing valve and things like that. So I'd say that's where we've experienced more opportunity.
But I think to your question, we can tell you if something's wrong before something's actually wrong. Right.
00:32:03.940 — 00:32:27.250 · Speaker 3
Yeah. Amazing. So I guess what I'm hearing from a install perspective, if you've got the recirculation pump, you've got the mixing valve, you've got the condensate pump already part of the product. Just the amount of labor it's going to take and the accessory components you need to keep in stock. That's just a lot of stuff is being simplified for that person who's doing the install.
00:32:27.290 — 00:32:43.210 · Speaker 1
Yeah, exactly. You're not managing this thing. You're not forgetting one thing and having to run to supply it to the plumbing store, different things like that. You can simplify it. Don't get me wrong. You still need to run a good shop, right? You still need to coordinate the electrician and think that that's just good operations practice.
And it makes everything better, right?
00:32:43.250 — 00:32:46.530 · Speaker 2
Do you think does your product basically do away with the need for an 80 gallon?
00:32:46.570 — 00:33:38.960 · Speaker 1
That's funny that you asked that. So there's probably some edge cases we can think about. But one of the biggest things we saw with heat pump water heaters is people are just over recommending 80 gallons. This happened to me. This was before I started the company. I got an 80 gallons behemoth. And then you, because you're worried about a couple of days of the year, I guess I use the analogy.
It's similar to range anxiety with an electric vehicle. And so people oversize because the one day a year where brother and kids come by and stuff that. And so what we decided to do was make it so on the average day, you have the 50 gallon tank, but then you have that flex capacity with party mode. The 80 gallon one, it's big, takes up more space.
It is more expensive. But you also have more standby losses if you're not actually using that much water. Right. You just have that much hot water just sitting there in most cases. So we actually, I guess I don't always talking about it as a 50 gallon water heater because it can replace a 50 gallon, it can replace a 65 gallon.
And in a lot of cases it can replace an 80 gallon as well.
00:33:39.000 — 00:33:48.400 · Speaker 2
Yeah, that does a lot on the bulkhead problem, right. If you've been installing a bunch of 80 gallons and then you start selling something that's 50 and has the profile of a 50, that's a huge improvement.
00:33:48.440 — 00:33:51.280 · Speaker 1
Yeah, exactly. Yeah. It's definitely easier to get into a doorway.
00:33:51.320 — 00:34:18.399 · Speaker 3
All right. I was going to say this particular topic of like how hot water heaters are described. It's super confusing for homeowners when everybody actually cares about is the first our rating of the tank of the unit. It actually doesn't matter at all physically how much water it's storing, but it's a thing that is challenging to overcome when communicating this stuff to folks.
And yeah, this tank could be physically smaller but actually gives me way more performance. It saves me money, all these things.
00:34:18.440 — 00:34:49.200 · Speaker 1
Yeah, people get fixated on the size of the tank when they're thinking about a tank, but then you shift to a tank list and there's no question. Right. So it's like in a certain way, what we want to do is we want to be the heat pump water heater that can kill tankless gas. Right? That's where tempting to approximate.
It's going to depend on your house. And I'm not going to claim that we're better in every single scenario. But that's the goal, right? It's not. We want to raise the tide of heat pump water heaters in general, but I think there's some water heating technology, tankless gas, water heaters that have a great experience in the heat pump water heater market to actually compete with those and beat those.
00:34:49.240 — 00:34:49.840 · Speaker 2
That's awesome.
00:34:49.879 — 00:35:18.110 · Speaker 3
I have one more question. This contractor perspective. This is just ringing in my ears thinking about our own experience in the early days of heat pump water heaters, there were a lot of different field failures. There were production, manufacturing issues. There's a lot of bad stories on the internet, depending on brands that are out there.
Can you talk about serviceability support for folks who are installing this equipment. Warranties. What are you doing to help ease folks concerns about these kind of issues?
00:35:18.150 — 00:36:52.780 · Speaker 1
Yeah, there's definitely been some product mishaps from different manufacturers on the market. There's also some pretty solid ones. And so there's definitely noise reliability software issues. And it poisons the well for everyone. And so I guess just the first whatever you're installing, I would say do your research on the product because products do come back to bite you.
What we're doing is so one, we have a great manufacturing process. We are not reinventing the wheel on some different components. So the research pump, those things are produced in the millions right. So they've been beaten up. Same is true with the mixing valves. We are using tried and true components built into the system.
We also have plenty of life cycle testing. And so we just make sure before it goes out the door it's in great shape. We've also just made sure every single component is field serviceable down to the computer. The computer is a module that you can replace but everything is field serviceable and we super important.
We went through multiple prototype generations where we're installing some of our prototypes. I was doing some of them myself, and I would get mad at the engineering team. I was Jesus Christ. Why did you design this compartment so small? I can hardly reach in there and everything. And so the next rev, we actually improved that.
And so it's got to take up a small space. It's got to be elegant in the homeowner's house. And it's got to be not take up too much space. But it also has to be accessible for service. That's both for the service professional, but it's also for the homeowner because you make it more complicated and then you have to invade their house in an even bigger way.
Right. And so that's some of what we're doing. We talked a little bit about the sensors we have on the system. The more we're actually able to sense what's wrong, you can just go directly at the problem as opposed to something's wrong. Let's go troubleshoot everything. And so we've been able to spot specific issues.
00:36:52.780 — 00:37:01.540 · Speaker 2
I have a series of rapid fire questions. They're not very long. But so when did you start on this. How long have you guys been around.
00:37:01.580 — 00:37:28.700 · Speaker 1
Yeah. So we started I think officially we moved into this office in April 2024. No desks and everything. A couple weeks later, my co-founder had a proof of concept prototype. It was very ugly. We called it Frankenstein. And then by November 2025, we had a fully certified and awesome, amazing product that we're installing in homes.
It's an energy star. All the certifications so that you can get heat pump, water heater rebates and stuff like that. So we've been moving very fast.
00:37:28.740 — 00:37:37.460 · Speaker 2
So 18 months from April 24th to November 25th. And then you're still installing it yourself? Only in Massachusetts right now.
00:37:37.500 — 00:38:33.570 · Speaker 1
Yeah, yeah. So we're installing it in Massachusetts ourselves to start with. We have worked with a couple of different third parties to support some of those efforts at different points in time. Some of this gets back to Eric's question around service, and some of it's we want to understand it through and just back up our product more than anything, what we actually have started doing.
So there's going to be a couple of different ways for partners, people listening to this call able to work with us. One, for example, we did just announce a partnership with a major heat pump installer in Massachusetts who will be subbing out to us so our team will show up and install it. But so they install the whole home heat pump and then they coordinate with us.
So we make it so they don't have to worry about the complexity of another product. Over time, I think as they see demand and interest in it, we'd be more than happy to work with them to bring it in-house and work that way. We're pretty new, as you pointed out, Ed, but we have ambitions to get across the country, and so we will absolutely be working with partners as we do that.
00:38:33.610 — 00:38:35.490 · Speaker 2
And how many homes are you in right now?
00:38:35.490 — 00:38:40.050 · Speaker 1
So we've got line of sight to 100. So that's the scale. We're at a moment next to your plan to be in the thousands.
00:38:40.050 — 00:38:42.970 · Speaker 2
And how'd you guys how are you funded.
00:38:43.130 — 00:38:55.610 · Speaker 1
So we'll see you back start up. So we raised a round of funding led by Founder Collective there a seed stage venture firm in Boston Metro. They invested in companies Uber and Coupang and Trade Desk and Power and other companies.
00:38:55.610 — 00:38:57.650 · Speaker 2
That cool. And how big is your team?
00:38:57.690 — 00:39:04.290 · Speaker 1
We're ten people at the moment, so we're not only going fast, we're flying lean. And yeah, we're ten people.
00:39:04.290 — 00:39:10.760 · Speaker 2
That's super impressive in terms of timing. Size of team. That's awesome. All right. Very cool.
00:39:10.800 — 00:39:15.280 · Speaker 1
Yeah. Bigger team adds more complexity, and it doesn't always add more productivity.
00:39:15.320 — 00:39:40.080 · Speaker 2
Totally agree. As. Yeah. Amen to that. All right. On another pod we were listening to you were you appeared. You had an interesting line which was spend your innovation tokens wisely. And you basically said innovate where you need to. And then don't waste your time on innovating stuff that's pretty off the shelf.
You mentioned that mixing valves and stuff like that, but unpack that and tell me more about where you guys want to spend your innovation tokens.
00:39:40.120 — 00:42:08.300 · Speaker 1
Yeah, I love the innovation tokens thing. It's something I stole from Max Lobovsky at Formlabs. So it was just this idea. We select Formlabs. We hired just absurdly smart engineers, and they could literally do anything. And unfortunately, sometimes they would try to do anything. And so you have something that's pretty tried and true off the shelf.
And they go and reinvent it because they're very intelligent and they're capable at it. But that ends up starting to use resources that you could have put somewhere else. It's true. You can do anything, but some things are more valuable than others. And so the way I put it is, if you can't dramatically improve the cost or dramatically improve the performance, get what already exists, and then it also ends up being more reliable.
It was almost funny. There was a product I remember way back in the day when we were first coming out with, we had this thing called a wash bucket where. So for the 3D printed parts, it had isopropyl alcohol and it had a little fan, and it was to clean the parts after they came out of the 3D printer. The first version of that look, if just a mad scientist project, and it was just, what are you guys doing?
This is way over complicating it. And so one of the guys on the team who's amazing and this guy comes in and he straightened all that out and just show that you could speed up the product development. You can make it more valuable. And so where I take that for Reservoir is one we didn't reinvent a heat pump. Their heat pumps are scaled.
Our manufacturer of our heat pump makes them in the millions. We didn't reinvent a recirculation pump. As I mentioned. They were made in the millions. And so there are a couple of those things where we do spend our innovation tokens. We have a fully custom designed computer, custom designed PCB with a custom predictive algorithm and everything, because with that we can get more out of everything.
The research pump doesn't have its own built in intelligence, but we can plug it into ours. But then we also have a unique integration of components. So you could take tried and true components and integrate them in interesting ways. And that's where you get things to freeze prevention, right, where you add an ultrasonic flow meter, which is something you typically only see in big buildings.
Siemens makes some ultrasonic flow meters that cost in the thousands of dollars, and you'll see them in big buildings. We were able to focus on that have a very cost effective one pair that with the other things, a system that starts both what enables the remote control faucets, but it enables other features, like some of the water damage prevention features that I've talked about.
And so that's when you start getting it's you have an emergent possibilities out of a system. You take some known things, you combine them in an interesting way and then you get unique capabilities. The party mode, which we talked about as well. But if we spend a bunch of time designing a recirculation pump, we wouldn't have done any of this and would probably be less reliable.
00:42:08.340 — 00:42:10.460 · Speaker 2
Awesome. Very cool answer.
00:42:10.500 — 00:42:31.140 · Speaker 3
So just hearing that, it just comes back to how you started the conversation of it. Your area of innovation is around the intelligence, the smarts of these. There are many existing physical components that are already out there that you're using that are scaled up in manufacturing, but it's how we connect those things together and use them intelligently.
That's where the magic is for you guys.
00:42:31.180 — 00:42:47.620 · Speaker 1
Yeah. When you look at that with a lot of electric cars, a lot of relatively unknown components, but you would combine them in interesting way and you get some amazing products out of it. Robotics is a similar thing. Their motors, batteries and things like that. You can figure them in different ways, but you can get truly unique products and capabilities.
00:42:47.660 — 00:43:12.210 · Speaker 2
All right. Look this has been awesome. Thank you for all the answers. All right. Two part question. If we have HVAC contractors out there, plumbing contractors out there who are getting to heat pumps if they're listening and they want more info or they want to work with you guys, what do they do and what can they expect over the next two, three, five years?
Whatever time frame you want to paint, what is the future for reservoir look like?
00:43:12.250 — 00:43:13.810 · Speaker 1
They can find more information at Reservoir
00:43:15.010 — 00:44:12.050 · Speaker 1
Partners. We would love to talk to anybody interested. We're talking everywhere from people who don't do plumbing to people who do plumbing. We'd love to get to know you over time. As I mentioned, we're starting to work with heat pump installers to be their water heater installer, and so we're more than happy to start the relationship that way.
We're starting in Massachusetts. Over the next 3 to 5 years, we will be national. We're going to be in every single major metro. We will have more and more amazing partners working with us. What we're really looking for is someone who can value the product in an awesome way, but also the customer experience in a really big way.
Maybe that's something we haven't talked about in as much of a detail as I think there's a giant opportunity to build great, profitable businesses based on honesty and trust and transparency. And so we're looking for people who want to do that with us. And so over the next 3 to 5 years, we'll have more products.
I think we'll do more with energy, we'll do more with water, and we'll also do more with health. And so I think there's a lot of interesting opportunities to work with us.
00:44:12.090 — 00:44:17.650 · Speaker 2
Awesome. All right, Luke, thanks for coming on. Awesome answers. Good luck and Godspeed.
00:44:17.690 — 00:44:20.370 · Speaker 1
Yeah. Thank you for having me. This is a lot of fun. You guys are rockstars.
00:44:20.410 — 00:44:22.210 · Speaker 3
Thanks, Luke. Really fun to talk.
00:44:25.010 — 00:44:51.410 · Speaker 3
Thanks for listening to the Heat Pump Podcast. It is a production of Amply Energy and just a reminder that the opinions voice were those of our guests or us, depending on who was talking. If you like what you've heard and haven't subscribed, please subscribe in your favorite podcast platform. We'd love to hear from you, so feel free to reach out! You can reach us once again at hello@amply.energy. No .com just dot energy. Thanks a lot.